Ordering and delivery
What 'made to order' means for your delivery time
Some of our products only go into production once you've ordered. Here's what that means for the date it lands on your doormat.
MODUXO
For part of our range, the product page says: this product is made specially after you order. That isn't a sales line but a fact with consequences — for your delivery time, for the variants you can choose and for returns.
What happens after you order
- Payment confirmed. Only then does the order go to the workshop; not when the order is placed.
- In the production queue. Orders join the queue in the order they come in.
- Production. Anywhere from a few hours to a day of machine time, depending on the product.
- Finishing and checks. Deburring, cleaning, test-fitting and inspection. Anything that isn't right gets made again — that costs an extra day, and we'd rather that than the alternative.
- Packing and dispatch. You'll get an email with your tracking details.
The date that actually matters
The product page shows the production time in working days. On top of that comes delivery by the courier, usually one working day within the Netherlands. So a product marked "2 working days" that you pay for on Monday will normally arrive on Thursday — not Tuesday.
If you order several items at once, the slowest item sets the dispatch date. We send everything in one go by default; if you'd rather have the part that's ready first, just drop us an email.
Why we do it this way
Two reasons, and neither is romantic. First, this way we never make anything nobody buys: no overproduction, no clearance stock, no waste. Second, we can offer variants that would otherwise never pay — a different colour or size is a setting for us, not a new line of stock.
What it means for returns
A product we make in a version that is simply listed in the catalogue is covered by the normal right of withdrawal. So you still get your cooling-off period.
If we make something to your measurements or your specification — a request through "Request a custom part", for example — it may fall outside the right of withdrawal, because we can't sell it to anyone else. We say so up front, in the quote. See also Returns and right of withdrawal.
In a hurry?
If you need it by a particular date, email us before you order with the product and the date. We can't do everything, but we can tell you whether it's doable. An honest "no" is more use than an optimistic promise.