Privacy statement
Which of your data we process, why, and for how long.
This is a translation for your convenience. In case of any difference, the Dutch version prevails.
MODUXO is a trade name and webshop brand of Decit Automatisering B.V., registered with the Dutch Chamber of Commerce (KvK) under number 98836986.
The controller for the data you leave with us here is Decit Automatisering B.V. You can send questions about privacy to info@moduxo.nl.
Which data and for what purpose
| Data | Purpose | Legal basis |
|---|---|---|
| Name, address, email address, phone number | Carrying out your order, delivering it and communicating with you about it | Performance of the contract |
| Order and payment details | Processing payment, issuing the invoice, bookkeeping | Contract and legal obligation |
| Data from a custom request, including any files you send | Assessing whether we can make it and sending you a quotation | Legitimate interest and, at your request, pre-contractual steps |
| Review data (name, rating, text) | Informing other customers | Consent, by posting the review |
| Visit counts | Keeping track of how many visitors the shop has per day, which pages they view and which website they came from (domain name only). Daily totals only: no IP address, no browser details, no extra cookies | Legitimate interest |
| Searches in the shop | Seeing which products we are missing. We do not store an IP address, only a hash that changes daily | Legitimate interest |
| Statistics on website use | Improving the shop | Consent; we use Google Analytics 4 for this, see Cookie policy |
| Contents of your shopping cart (products and quantities) when you are logged in | Keeping your cart, and sending you a single reminder email if you leave something in it. That reminder only if you asked for it or have bought from us before; you can unsubscribe with the link in that email or in your account | Legitimate interest; for the reminder consent, or legitimate interest if you have bought from us before |
| Name, email address and what you ordered | Asking you once per product for a review, a week after your order. We ask everyone and offer nothing in return; you can unsubscribe with the link in that email | Legitimate interest |
| Name and email address | Sending you an occasional newsletter about new products. Only if you asked for it or have bought from us before; you can unsubscribe with the link at the bottom of every newsletter or in your account | Consent, or legitimate interest if you have bought from us before |
| Which links in our emails are clicked | Links in our emails go through moduxo.nl, so we can see which links are used. We do not use a tracking pixel, so we cannot see whether you open an email | Legitimate interest |
Who we share data with
Only with parties that are needed to carry out your order: the payment service provider, the carrier, our hosting provider and our bookkeeping. With each of them it has been agreed that they use your data only for that task. We do not sell your data and do not use it for third-party purposes.
If you consent to analytics, Google (Google Ireland Limited) also processes data about your visit through Google Analytics. Google may process that data in the United States; Google LLC is certified for this under the EU-US Data Privacy Framework. More in the Cookie policy.
How long we keep it
- Order and invoice data: seven years, which is the statutory retention period for financial records.
- Custom requests and files sent with them: two years after they were last dealt with, unless they lead to an order.
- Account data: for as long as your account exists.
- Searches: for a maximum of one year, anonymised.
- Shopping cart contents: until you order or empty your cart, and never longer than thirty days after you last used it.
- Your consent and unsubscriptions for our emails: for as long as your account or order details exist, so we can show why you did or did not receive an email. We keep an unsubscription for as long as needed to make sure we do not email you again.
- Which emails we sent you and which links in them were clicked: twelve months.
Files you send us
Photos, drawings and 3D files sent with a custom request are stored on a protected drive. They cannot be opened via a link and can only be viewed by staff who handle requests.
Your rights
You may access your data, have it corrected or deleted, have its processing restricted, object to processing and request your data in a commonly used file format. Send an email to info@moduxo.nl; we will respond within one month. If you do not agree with how we handle this, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Security
The shop runs entirely over a secure connection, we store passwords in encrypted form and access to customer data is limited to staff who need it for their work.
Last updated on .