Returns and right of withdrawal

This is a translation for your convenience. In case of any difference, the Dutch version prevails.

Cooling-off period

As a consumer you have a cooling-off period of 14 days, counted from the day you received your order. Within that period you may tell us, without giving a reason, that you are cancelling the purchase. After that, you have another fourteen days to send the product back.

How to do it

1. Email info@moduxo.nl with your order number and what you want to return.
2. We will send you return instructions with the address.
3. Send the product back, complete and packed as well as possible. You may inspect and try it as you would in a shop; if it has been used or damaged, we may deduct the loss in value.
4. Within fourteen days of receiving your notification we will refund you, including the standard shipping costs of the original delivery. We may wait to refund you until we have received the product back, or until you have shown that you have sent it back — whichever comes first.

The cost of returning the product is at your expense, unless we delivered the wrong item.

When does the right of withdrawal not apply?

Products made to your size or specification are not covered by the right of withdrawal.

This is not a sneaky exception; it follows from the law: a product made specially to your size, colour or specification cannot be sold to anyone else. If a product page states that the item is made to your size or specification, this exception applies. Not sure? Ask us before you order — then you will know for certain.

Products we deliver from stock, and products we routinely produce after ordering in a version that is simply listed in the catalogue, are covered by the right of withdrawal.

Model withdrawal form

You can also simply email us; any clear statement that you are cancelling the purchase is enough. If you want to use the statutory model form, copy the text below into an email to info@moduxo.nl or print it.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

• To: Decit Automatisering B.V. (MODUXO), Ohmweg 65, 2952 BB Alblasserdam, info@moduxo.nl
• I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods:
• Ordered on* / received on*:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

* Delete as appropriate.

Something broken or delivered wrongly

That is not a return but a complaint, and we deal with it separately from the cooling-off period. See Warranty.