Terms and conditions

This is a translation for your convenience. In case of any difference, the Dutch version prevails.

MODUXO is a trade name and webshop brand of Decit Automatisering B.V., registered with the Dutch Chamber of Commerce (KvK) under number 98836986.

These terms apply to every offer in the webshop and to every agreement that results from it. Where these terms say "we" or "us", this means MODUXO.

1. Offer and prices

All prices in the shop are in euros and include VAT. Shipping costs are listed separately and are shown in the cart before you order. An offer is valid for as long as it is shown in the shop. If, despite our care, a price or description contains an obvious error, we are not obliged to deliver on those terms; in that case we will contact you.

2. Agreement

The agreement is concluded at the moment we confirm your order. You will receive this confirmation by email. We may refuse an order or ask for additional information if there is reason to do so; we will let you know within a reasonable period.

3. Payment

Payment is made using the methods shown at checkout. The order is put into production or processed as soon as payment has been confirmed.

4. Delivery

We deliver to the address you give when you order. Stated delivery times are an indication and never a strict deadline, unless we have expressly agreed otherwise in writing. If delivery unexpectedly takes longer than thirty days, you may cancel the purchase at no cost. More about delivery times can be found on Shipping and delivery.

5. Right of withdrawal

As a consumer you have a cooling-off period of 14 days. The exceptions and the procedure are set out on Returns and right of withdrawal. Products made to your size or specification are not covered by the right of withdrawal.

6. Warranty and conformity

You are entitled to a product that conforms to the agreement. See Warranty for how we handle a complaint. These terms do not limit your statutory rights.

7. Custom work

For products that we make to your specification, the following also applies: the dimensions, materials and application you specify come from you. We check whether it can be made, not whether it is suitable for your situation. Once you have accepted the quotation, a custom order cannot be cancelled free of charge after production has started.

8. Liability

Our liability is limited to the amount of the order concerned, except in the case of intent or deliberate recklessness, and except where the law provides otherwise, for example in the case of product liability or personal injury.

9. Personal data

How we handle your data is set out in the Privacy statement.

10. Complaints and disputes

If you have a complaint, email info@moduxo.nl. We will respond in substance within fourteen days. If we cannot resolve it together, you can bring the dispute before the competent court. Dutch law applies to every agreement.

11. Changes

We may change these terms. An order is always governed by the version that was on the site at the time the order was placed.