Warranty

This is a translation for your convenience. In case of any difference, the Dutch version prevails.

Statutory warranty

You are entitled to a product that does what you may reasonably expect of it. That is the statutory warranty, and it has no fixed period: you expect something different from a simple plastic holder than from a metal bracket that carries a heavy device.

Reporting a complaint

Email info@moduxo.nl with your order number, a short description and a photo. We will respond within two working days. If the product turns out to be defective, you choose whether we repair or replace it, unless that choice would be unreasonable for us. If that does not work out, or not within a reasonable time, you can cancel the purchase and get your money back, or keep the product and get a price reduction.

What is not covered

• Normal wear and tear, and discolouration caused by prolonged direct sunlight.
• Damage caused by incorrect use, modification or overloading. For products with a maximum load, that load is stated on the product page.
• Fixings that did not come from us, and the surface you mount the product on.

Spare parts

For many of the products we make ourselves, we can supply individual parts. Has something broken outside the warranty? Just ask — a single part is usually cheaper and less wasteful than a new product.